Frequently Asked Questions
Product Information
1. Are your frozen products suitable for individuals with allergies?
We provide detailed allergy information on each product page. Please check the product description and packaging for specific allergen details. However, we handle all allergens in our kitchen and cannot guarantee an allergen-free environment.
2. Are your products suitable for specific diets, such as gluten-free or vegetarian?
Absolutely! We've got options for most dietary preferences, including gluten-free and vegetarian. Check the product description and packaging for more details.
3. How can I find nutritional information for your frozen products?
You can find detailed nutritional information on the product packaging.
4. Can I find cooking instructions for your frozen products online?
You can find detailed cooking instructions on the product packaging – follow these steps for the best results.
5. Are your frozen products made without artificial preservatives?
We aim to minimize artificial preservatives. Check the product details for info on any preservatives used.
6. How long do the meals last?
We freshly prepare every product to make sure it's healthy. Refer to the package for the specific expiry date – we aim for over 2 weeks in your home freezer, ensuring you can enjoy the goodness whenever hunger strikes. Note that discounted items might have a shorter expiry date.
7. How can I provide feedback on the quality of your products?
We're all ears! Drop us a line through our email form, slide into our social media DMs, or give our customer service team a shout for any comments or concerns.
Orders and Shipping
1. What payment methods do you accept for online orders?
We accept Visa, Mastercard, Maestro, American Express, UnionPay, and more. Details can be found during the checkout process.
2. Is there a minimum order requirement for online purchases?
Indeed, every online order requires a minimum purchase of £20. Yet keep an eye out – certain promotions or discounts may have specific conditions.
3. How can I track my order after it's been placed?
Once you completed your payment, a confirmation email with pick-up/shipment details will slide into your email. You can also track your order through your account on our website.
4. Do you do home delivery?
Yes, we do! Our shipping superheroes are now ready to deliver to your doorstep. Please note that our delivery radius is updated from time to time, so be sure to check our latest delivery coverage on the checkout page of our website.
5. What is the estimated prepare time for orders?
We usually have our products in stock, ready for your selection. During checkout, choose your delivery or pick-up location.
6. Can I modify or cancel my order after placing it?
Once an order is confirmed, modifications or cancellations may be limited. Reach out to our customer service team for assistance.
Sustainability
1. What steps do you take to minimize environmental impact?
We are committed to sustainability. Our food is locally sourced to reduce the carbon footprint. We are trying to work on eco-friendly packaging right now. We are continuously working to reduce our environmental footprint in all aspects of our business.
2.Can I recycle the packaging materials of your frozen products?
We're all about recycling! Check the packaging for recycling symbols and details on how to give our materials a second life.
3. Do you source ingredients locally?
Check out the product details for the origin of key ingredients. Everything on our site is proudly produced in the United Kingdom, even your hometown flavour.
Customer Support
1. How can I contact customer support if I have a question or concern?
Reach our customer support team through email, social media, or the good ol' telephone. We're here to assist you!
2. What is your return policy for online orders?
Not feeling the love for your purchase? Contact our customer support team with your order number, and we'll find a solution together.
3. Can I return a product if it arrives damaged or defective?
As we operate a pick-up only service at the moment, we encourage you to check your product on the spot, please let a member of staff know if there is a situation immediately, and we will assist you in any ways.
4. Is there a customer hotline for urgent inquiries?
Reach us at +44 (0) 20 3576 4746 for a direct line to the superhero squad.
5. What information do I need to provide when contacting customer support about an issue?
When contacting customer support, please provide your order number, a detailed description of the issue, and any relevant photos if applicable.
Promotions and Special Offers
1. How can I stay updated on your latest promotions and special offers?
To stay informed about our promotions, subscribe to our newsletter, follow us on social media, and check our website regularly for the latest deals.
2. Are there any loyalty programmes or rewards for regular customers?
We're brewing up a loyalty programme for our VIPs. Stay tuned for exciting perks coming your way!
3. Do you offer special promotions for bulk or large orders?
Certainly! For orders of 10 items or more per product, we've got special promotions waiting just for you. Chat with our customer support team beforehand to unlock the ultimate discount.
4. Do you offer any event catering service?
Drumroll, please! We've got a secret catering menu for your events and festivals. Contact us for the inside scoop!
